PITTSBURGH, PA – December 12, 2012 – Buchanan Ingersoll & Rooney was named on the recently released BTI Client Service A-Team 2013, a ranking based 100% on independent feedback from clients that garners a distinction reserved for law firms whose clients recognize them—by name and without prompting—as unparalleled leaders in client service.

Candid feedback from corporate counsel determine firms that comprise the Client Service A-Team. Buchanan earned “Honor Roll” status in 15 of the 17 activities clients use to select and evaluate outside counsel:
  1. Client focus
  2. Commitment to help
  3. Unprompted communication
  4. Anticipates the client’s need
  5. Brings together national resources
  6. Provides value for the dollar
  7. Keeps clients informed
  8. Understands the client’s business
  9. Meets core scope
  10. Quality products
  11. Regional reputation
  12. Handles problems
  13. Deals with unexpected changes
  14. Legal skills
  15. Helps advise on business

About the BTI Client Service A-Team 2013
BTI’s fact-based, comprehensive analysis draws on interviews from hundreds of corporate counsel at large and Fortune 1000 companies to study all aspects of client relationships. This year marks BTI’s 12th annual report on client service provided by law firms.

About the Firm
Buchanan Ingersoll & Rooney PC (www.bipc.com) has more than 450 attorneys and government relations professionals practicing throughout the United States, with offices in California, Delaware, Florida, New Jersey, New York, North Carolina, Pennsylvania, Virginia and Washington, D.C.

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