Counsel Deborah A. Little recently penned an article published in HFN Magazine titled, “How Can Excellent Customer Service Minimize Liability?” In the article, Little covers five best practices for customer service that companies can implement in an effort to minimize liability.

She writes that adopting best practices for customer services “will not only give you more control over how customer complaints are handled by your company, but can go a long way to minimize the possibility of litigation and/or a CPSC inquiry.” 

Read the full article – “How Can Excellent Customer Service Minimize Liability?” (HFN Magazine, August 2014)