Counsel Elizabeth Long’s article, “Set the Record Straight on Customer Complaints,” recently published in Investment News, discusses how damaging bogus customer complaints can be to financial advisers and how they can protect themselves against these complaints.

The article explains that it is crucial for advisers “to understand how they can obtain expungements of claims that are false or erroneous,” because prospective clients or employers may not take the time to investigate whether a complaint they found against an adviser is valid.

Long outlines two strategies for advisers to protect themselves: Expungement during a pending Finra arbitration or Expungement of older customer complaints.

Whichever strategy an adviser chooses, Long suggests that it is best to take action to obtain expungements of claims that are false or erroneous in order to effectively protect an adviser’s career. 

Read the full article – “Set the Record Straight on Customer Complaints” (Investment News, December 1, 2013)